Scheme Managers
At several of our schemes there is a resident scheme manager who lives on site and
ensures that all our services run smoothly, to act in the capacity of a ‘good neighbour’.
and to be available to assist with the organisation of activities and to be a reassuring
presence. if you should encounter problems. However the scheme managers’ duties
do not include ‘personal services’ such as shopping or administering medication.
The scheme handbook, prepared for all our sites will give clear guidance about the
duties and responsibilities of scheme based staff
Estate Managers
Our estate managers will pay regular visits to all our schemes and will ensure that
the ongoing maintenance of the scheme runs smoothly and will deal with any queries
or scheme related problems that you may have.
Call systems
All our schemes have an emergency call system in place providing 24 hour security
and to ensure your peace of mind at all times.
Service charges
As a resident of Fairhaven you will pay a service charge. The charge varies from
scheme to scheme depending on what facilities are provided. Typically the service
charges may include such items as the costs of providing a resident scheme manager,
provision of the emergency call system, certain repairs, cleaning of common parts,
grounds maintenance and the maintenance of equipment.
Budgets and accounts
At Fairhaven we understand the need for strict budgeting and financial accountability.
A detailed budget is drawn up at the beginning of each year and is formally presented
to residents by way of an open meeting. At year end, a set of independently audited
accounts are drawn up and a copy given to each resident. All bills, receipts and
invoices relating to these accounts are available for inspection, thus giving complete
financial transparency.
Consultation
As you pay for all your services, you have the right to be consulted on certain
items of service charge expenditure. For example if we are planning major repairs
or other extensive works we will enter into a process of formal consultation with
the scheme residents.
Contingency fund
Every building will at some point require a major repair which will be more costly
than regular maintenance. To avoid any unnecessary surprises, we place part of the
service charge in a separate account called the contingency or reserve fund.
This exists to take care of any long term expenditure at the development, such as redecoration
of the communal parts of the building, equipment replacement and major repair and
strives to ensure that there are no requirements for sudden large expenditure.
Protecting your money
As a resident you will want to know where your money is held and how it is being
used. Because we do everything we can to protect our residents' interests, we hold
all service charge monies in a designated development account with all interest
accrued to that account. We provide detailed accounts for all service charge expenditure
and produce receipts for inspection by residents annually.
Residents Associations
At Fairhaven we encourage the formation of well-run and democratic Residents' Associations.
We feel these can be an asset to the development and a good channel of communication
with residents.